online support

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Answers to frequently asked questions

1- Do you have in-person sales?
Due to the ambiguous situation of the country's economy, rising prices and the epidemic of coronary heart disease, our main strategy for the optimal sale of our products in the country is immediate supply with high numbers. For this reason, since the beginning of 1999, we have been offering our domestic sales only online and at the lowest price by eliminating intermediaries, and we have provided facilities to our dear and appreciative Bronsi customers and fans in far and near places with the help of "Size Consulting" Fasting "resizing" and "unconditional return" can buy at a competitive price even lower than the active Iranian brands in online sales, enjoy the desired product beyond expectations and with the same quality as global brands, and in these difficult economic conditions Save some of their liquidity while preventing the outflow of currency from the country. Note: Customer orientation in Bronsi is not a publicity stunt to attract more audience and sales, but customer satisfaction for Bronsi is a doctrinal and religious principle.

2- Is Brunsi really produced in Iran or imported from abroad?
We must believe that we can because our people are both capable and worthy of the best. While with a thumb account, calculating the exchange rate and considering the problems and costs of import, it is very clear that these products can not be imported. If foreign clothes and shoes still enter the country despite these high prices and margins, it is naturally better for the importer to import and offer the original or imitation products of world brands that are far better known and best-selling, so that the profit from this Imports are more and more efficient for him; What is the reason for offering foreign goods under domestic name and at a much lower price than foreign counterparts?

3- Your prices are not very suitable for the quality of the products?
Bronsi is a young and emerging brand with an export approach. This concerned group, without eyes, without benefiting from any special privileges and without receiving Rial banking facilities and government support; Only with the material and spiritual investment of some anonymous activists and creative, artistic and concerned youth, and despite the difficult economic conditions of the country, until the development plan of this complex is not disrupted, the sale of products for compatriots in the country with Maintain quality at the lowest price. Regardless of the definitions and what others say about Brunsi, you are without a doubt the best benchmark of your esteemed customer. You have the right to evaluate our product and return it if you are not satisfied without any risk or cost.

4- Your products are very limited, why don't you have various and updated shoes like other sites and pages?
Our difference with clothing and footwear sites and fashion and clothing pages is that they, like a supermarket or car show, put together a collection of different products and products, but we only offer our products exclusively. we do . With the exception of global and international brands, which target billions and hundreds of millions, each brand has its limitations depending on its capabilities, and in terms of diversity, it is inevitable to produce and present products.

5- Are the molds of your shoes big or small?
Each product has its own template and features, but whether the product template is large or small does not play a role in choosing your size while ordering. You can choose your usual size without worry. The final criterion for sizing is the size consultation that is done by the experts after registering the order, according to the characteristics of your foot and the shoes you choose.

6- How can I be sure of the size? What is the story of size counseling? Isn't it hard and complicated?
To choose the size while registering the order, do not worry about differences and contradictions and safely enter your "usual size" because no order will be sent without consultation. The size advice developed by the Bronsi brand to optimize the online sales of shoes and reduce the possibility of size errors is not difficult and complicated at all, it just requires a little patience. If you follow the instructions and carefully, you can complete and send your size consultation form in 3 to 5 minutes. The method is that after registering and paying for the order, you are first directed to the size consultation page via SMS, and whenever you complete and send the relevant form according to the instructions, the experts take turns checking the information and matching it to the shoe. The size you choose will be determined by your size. In addition, experts will talk to you on WhatsApp if necessary and any ambiguity, and finally the most appropriate and least problematic size will be sent to you.

7- My sizes are variable, how do I choose the size?
Sometimes this is due to the fact that the size of the shoes varies depending on the material and nature of the shoes; While standard shoe molds are fundamentally different. Some templates are normal and some are large templates. The most important indicator and clue to discover the size of the foot is your usual size in your previous shoes; Of course not every size. Default size that you consider according to experience for choosing "Iranian formal and parliamentary" shoes Note: Due to the large molds of some foreign sneakers and medical leather shoes compared to the mold of leather leather shoes; Never use this type of shoe (sneakers or medical leather) as your standard size; Even if you mostly use linen or medical leather, for us, the usual size of most of your Iranian parliamentary shoes (heels for women) with a regular shape (neither large, nor small) with the characteristics of your foot (normal, narrow, wide, Bulk) Fit the benchmark. Although the initial size selection is timelyOrdering on the site is very important, but it is only considered as one of the indicators for determining the size, and experts must consider various criteria to ensure and achieve your size when consulting the size. So when registering the order and choosing the size number from the options, do not worry about differences and contradictions.

8- Can't pay on the spot?
Sometimes, due to the absence of the recipient on the spot or lack of response, the orders are returned. If the order has been paid, the delivery manager will be able to deliver the package to the neighbor, guard, caretaker, etc., and from Avoid waiting and wasting money for return and resend. On the other hand, because our products are basically offered at a competitive price, sometimes even at a discount and with a minimum profit; Also, due to the not so good experiences of on-site payment method, we are still excused from providing this service.

9- Is this photo I sent available? how much is it? Do you have my size?
The only way to register online purchases and the only accurate reference to know the price, availability or non-availability of products, is our official website. If the desired size is not available, visit the site and register your order as soon as the inventory is completed.

10- How can I buy at a discount?
Due to the online sales of Bronsi and the immediate and competitive prices, individual discount codes have not been awarded separately for a long time, but sometimes, depending on the conditions and planning on the sales website, we consider discounts of 10 to 20% so that all buyers are equal. Benefit.

11- How many orders do I have? How is the shipping cost calculated for family members?
The cost of sending each order throughout the country without a limit on the number from 1998 until now is still 15,000 Tomans.

12- I want to give a gift and I can not get a size consultation, how can I buy?
Be sure to know that in order to optimize online shoe sales services and increase customers' confidence in choosing the desired size, consultation and sizing is required for all purchases, and no order will be sent without completing the size consultation form and expert approval. If it is not possible for the expert to approve the size for any reason, including: mismatch of the buyer's foot shape with the selected shoes, buying for a gift and surprise or cancellation, inability and non-cooperation of the customer in completing the size consultation form, only in one case the customer can Request to send a shoe of the desired size without confirming the size to bear all possible travel costs for replacement or return of the order.

13- If we do not like it, can we give it back?
Customers will have the opportunity to "resize" or "cancel and return the product" if necessary after the delivery of the "7 days" order, in which case they must send their request to the sales support by mentioning the description and order tracking number. To. Obviously, in case of cancellation, the "unconditional" full amount of their payment will be returned to them and if there is a size problem, the appropriate size will be sent to them again.

14- Is the cost of replacement or return borne by the customer?
If the size consultation is approved by the expert, all costs of "replacement and resending" or "possible return of the order" will be borne by Brunsi.

15- When will it reach us?
Sending to Tehran and other cities is done mainly by Pishtaz post and is subject to the relevant conditions. Sending an order to Tehran if the goods are available "2 to 4 working days after the approval of the size consultation" and sending to the cities, if the goods are available, at least "between 3 to 7 working days after the approval of the size consultation" according to the conditions and distance It should be noted that due to the multiplication of postal orders during the corona, the delivery of orders by post is somewhat delayed.

16- Do not have sizes 46 and 47? What sin did we big feet do?
Sorry for the large size category, also children and infants are not yet included in the Bronx target community.

17- I just got your socks ketones very beautiful and comfortable, just hard to wear?
Breathable linen socks with new and advanced technology are a common and popular example in the world, and global brands of linen manufacturers also produce their products in this way. This type of linen is very light, flexible and durable. The nature of this linen is absorption and absorption is one of its advantages; Because when wearing, the foot inside them is so-called fit and during walking and sports movements, the possible slipping and twisting of the foot is prevented. Note: To wear these sneakers, especially in the first days of use, when your feet are not used to sneakers, you must sleep on the back of the heel completely and push the foot forward like a soft sock until the foot completely fills the space of the sneaker and then the back of the heel. Kill. Because the shape of people's feet and the diameter of the ankles are different, if the ankle is thicker, you may feel more in the first days when wearing the tissue around the ankle, while basically all shoes are subject to the shape of the consumer's foot, and then After a while, they fit, fit and take the shape of their owner's feet. Note: This group of linens is not suitable for wide and bulky feet.

18 - What about bronze clothing?
At the beginning of his career, Brunsi lit up with men's and women's tights and entered the field with attractive and quality products, albeit with limited variety and numbers, in order to achieve his main goal of producing professional sportswear with cooling technology in the next steps. , Achieve anti-odor and anti-perspiration, but unfortunately, due to some problems, temporarily stopped clothing from the beginning of 1998 in order to be able to implement its successive development program with a preference for shoes and sneakers.We hope to see modern and attractive Bronsey clothing as soon as possible.

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  2021 ©